Terms & Conditions

 Tel: 028 7776 6406
E-Mail: info@roevalleycycles.co.uk

 35 Catherine Street
Limavady BT49 9DA

 Opening hours:
Mon-Sat 9.00 am – 6.00 pm

Roe Valley Cycles Terms and Conditions

This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

In this contract:
• ‘We’, ‘us’ or ‘our’ means Roe Valley Cycles Ltd; and
• ‘You’ or ‘your’ means the person using our site to buy goods from us.

Roe Valley Cycles is a trading name of Roe Valley Cycles Ltd is registered in the United Kingdom at 35 Catherine Street, Limavady BT49 9DA / Company No: 606642 / VAT No: GB697023024

When buying anything from our website you agree to be bound by these terms and conditions and any other documents referred to in them.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team.

Ordering Goods

By placing an order via our website (www.roevalleycycles.co.uk), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it.

When you place an order at the end of the check-out process (by clicking “Pay Securely”), we will send you an acknowledgement e-mail confirming receipt of your order. This email is an order acknowledgement and does not mean that we accept your order. We may reject your order for the following reasons:
• the goods are out of stock or unavailable;
• we cannot authorise your payment;
• we reasonably believe that your order contravenes our Fair Purchase Policy (set out below);
• we are not allowed to sell the goods to you;
• you are not allowed to buy the goods from us; or
• there has been a mistake on the pricing or description of the goods.

A contract between us for the purchase of the goods will be formed when your payment has been approved, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements and you will not have ownership of the goods until they have been dispatched.

If you are purchasing tickets for an event advertised on our website please refer to our separate terms for buying tickets.

In order to contract with Roe Valley Cycles you must be over 18 years of age. Roe Valley Cycles retains the right to refuse any request made by you.

Delivery

We use trusted third party logistics providers to deliver our goods. If you want to see your delivery options, please visit our shipping information page before you place your order.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other occurrences beyond our control for which we will not be responsible. Please see our shipping information page for further information.

If there is a delay in delivering the goods we will inform you of this via email and the goods will be dispatched as soon as available.

You have the right to cancel delayed orders at any time, just Contact Us with your order number.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods when delivery has taken place.

We may need to deliver your goods in separate instalments. If that is the case we will let you know in advance.

For the following post codes and areas delivery times may be extended depending on the exact location:
• AB 37 and above
• FK19 – 21
• HS1 – 9
• IV – all
• KA27 – 28
• KW- all
• PA20 – 76
• PH15–50
• ZE1 – 3
• Isle of Man
• Isle of Wight

Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries to be made to hotels or third party couriers. Any orders made, to be sent to a hotel or a third party courier, are entirely at your own risk once delivery has been made by our logistics provider.

Pricing & Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel the order and you have already paid for the goods, you will receive a full refund.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Payment

Payment can be made via our secure check out pages using your credit or debit card (details of accepted credit or debit cards are provided during the checkout process). You can also pay using PayPal.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, bank account or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods.

You may also be able to make payment through our finance partner V12 Retail Finance. In order to be considered for finance you must be at least 18 years of age, resident in the United Kingdom, have a Credit/Debit card and a bank or building society account. You must also be employed or self-employed in full or part time work (16 hours per week) or retired and in receipt of a pensions or in receipt of a disability benefit. Your application for finance will be determined by our finance partner who will notify us and you if your application is successful. If successful, you will be provided with a credit agreement to sign.  All finance orders are subject to a minimum deposit of 10%.

The cost of international products and services may fluctuate.

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) where applicable.

Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as soon as possible.  The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.

If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your order reaches your destination country. These and any additional charges for customs clearance are your responsibility. All orders are fulfilled and dispatched from the UK.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Grand Total’.

Fair Purchase Policy

At Roe Valley Cycles, we buy from our suppliers with an agreement to sell to private customers. It is not in our business model to sell items in bulk quantities to other retailers or bicycle manufacturers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please Contact Us.

Personal Information

Any personal information that you provide to us will be dealt with in line with our Privacy Policy (available here), which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Returns and Cancellation Rights

We offer a very helpful and hassle-free returns policy, after all, we are here to help you! Click here to see full details of our returns policy.

You also have rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which state that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. You have the right to cancel this contract within 14 days from delivery without giving any reason. This right does not apply to any customised or personalised goods bought through our website. To exercise this right please Contact Us prior to the expiry of the cancellation rights period.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:
• 14 days after the day we received back from you any goods supplied; or
• (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
• if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
• up to 30 days: if your goods are faulty, then you can get a refund;
• up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
• up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk

Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

Please contact us, if you want:
• us to repair the goods;
• us to replace the goods;
• a price reduction; or
• to reject the goods and get a refund.

Dispute Resolution

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:
• the goods;
• our service to you; or
• any other matter;
please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know. In such circumstances The European Commission provides a platform for online dispute resolution which is available at the following link: http://ec.europa.eu/consumers/odr/.

If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

Roe Valley Cycles Privacy Policy

Roe Valley Cycles are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you when you place an order or register on our web site includes:
• Name
• Address
• Phone Number
• Email Address
• Credit/Debit card details
• IP Address

This information is already stored on our internal systems and our website simply verifies you as a customer of Roe Valley Cycles. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at info@roevalleycycles.co.uk

Use of Personal Information

We use the information you provide for the following purposes:
• To send updates regarding the status of your enquiry or order
• To send newsletters and details of offers and promotions in which we believe you will be interested
• To improve the design and content of the roevalleycycles.co.uk website
• To understand the buying behaviour of our registered users
• To perform other general marketing and promotional activities focused on our products and services
• To work with social media providers – such as Facebook, Instagram and Twitter – where we interact with you on social media
• We use cookies to give you the best experience on our website and also to allow us and third parties to tailor ads you see on our website. For more information, please see our full cookie policy.
• To deliver advertising across various social media and other online platforms (e.g. Google, Facebook)
• To work with professional service providers, such as marketing agencies & advertising partners to share relevant and appropriate marketing content via social media advertising

When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

Your Consent

By submitting information to Roe Valley Cycles you consent to the collection and use of this information by  Roe Valley Cycles and it’s Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Your E-mail Address

Your e-mail address will be used to communicate with you about your order and products purchased.
Your e-mail address will be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, via the My Account section of Roe Valley Cycles https://roevalleycycles.co.uk/my-account/ If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the top of all marketing emails sent by Roe Valley Cycles, or by managing your subscription status in your account pages on the Roe Valley Cycles website.

Data Security

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Improving Our Service

Roe Valley Cycles does not sell, trade or rent your personal information to others. To better tailor our services to our customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to improve Roe Valley Cycles. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.

Cookies

Cookies are alphanumeric identifiers that are transferred to your computer’s (or alternative web browsing device’s) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of Roe Valley Cycles’ essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any roevalleycycles.co.uk features that require you to Sign in. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Analytic Tools

Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only). These cookies may be used to help us target advertising on platform providers such as Google and Facebook.
Please read our full Cookie Policy for further information.
Roe Valley Cycles may from time to time share your details with third party analytical resources for the purposes of better understanding customer behaviour and performance, website performance, improved ad relevance and any other analytical process to give Roe Valley Cycles a better understanding of how to develop its offering to its customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such Roe Valley Cycles will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between Roe Valley Cycles and the third party, and Roe Valley Cycles will also ensure that the third party is contractually required to maintain a level of security around the shared data, at least as safe as Roe Valley Cycles itself employs. Failure on the part of the third party to meet its contractual obligations will result in Roe Valley Cycles recovering the data, and taking all reasonable actions to ensure the third party no longer has access to the shared data. Any third party cookies used on Roe Valley Cycles will adhere to the same standards as first party cookies and not collect any personally identifiable information.

International Privacy

The above privacy statement may not be applicable in all countries Roe Valley Cycles visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.

Disclosures

We will not pass your information to any third parties. You can also email us to stop receiving any information about us and our services by clicking here. If you have any queries about our Privacy Statement you should contact us by e-mail info@roevalleycycles.co.uk

Privacy, Copyright and Disclaimer

Roe Valley Cycles maintains a strict privacy policy in full accordance with the Data Protection Act 1998.
We expect you to maintain the confidentiality of your username and password for your Roe Valley Cycles account.
We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Roe Valley Cycles.
Unless otherwise stated, all rights, including copyright, in the content, text and graphics of these Roe Valley Cycles web pages are owned and controlled for these purposes by Roe Valley Cycles Ltd. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Roe Valley Cycles pages for any other purpose whatsoever, in any medium, without the prior written permission of Roe Valley Cycles Ltd.
In accessing Roe Valley Cycles web pages, you agree that you may only download the content for your own individual and non-commercial use.

Use of cookies

What are cookies and how do they work?

A cookie is a text file containing information that can be remembered by a web browser between pages. When an individual uses a web browser to access the internet their browser can create cookies which are stored on the user’s computer. Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers.

Session cookies only last during a single visit. When you close your web browser the session cookie information is automatically removed from your computer.

Persistent cookies are stored by the user’s web browser even when the web browser has been closed, so that the next time a user goes back to the website that originally set the cookie, the web site can read information back from the cookie.
Persistent cookies have an expiry date which controls when they are automatically deleted. This can be anything from a few minutes to several years, depending on your own browser settings.

 

The Roe Valley Cycles website uses session cookies for two purposes:

  1. Two session cookies are set that temporarily store a unique identifier for each visitor to the website. This identifier is a random series of letters and numbers and doesn’t contain any personal or identifiable information. It is used to help count the number of visitors to the Roe Valley Cycles website.
  2. Two cookies are set by the computer systems that run the Roe Valley Cycles website. These cookies are used as part of the process of sending web pages to the user’s web browser and are essential – no website using Microsoft technology will work without these cookies.

 

Roe Valley Cycles use persistent cookies for the following purposes:

  1. Google Analytics is a system used by many website to record information about who visits a website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users.The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only)
  2. Roe Valley Cycles use their own cookies to remember which items a customer has put into their basket. By using a persistent cookie for this, a customer can close their web browser and come back to the Roe Valley Cycles website subsequently and still be able to access items that had been put into their shopping basket on a previous visit. This cookie is essential for the functioning of the Roe Valley Cycles website as without it customers would be unable to place items into the sh
    opping basket. The cookie lasts for 1 year but is cleared once an order has been placed.
  3. Roe Valley Cycles also use a cookie to remember a user’s website preferences such as preferred language, currency and delivery country. The first time a customer visits the Roe Valley Cycles website they are asked to confirm this information which is then stored in a cookie set to last for 1 year. Without this cookie the customer would have to re-enter their preferences every time they visit the website.
  4. A number of persistent cookies are also set by the computers that run the Roe Valley Cycles website. These cookies are solely used to record technical information necessary for our web servers to work properly. No personally identifiable information in stored in these cookies.
  5. Roe Valley Cycles uses cookies to improve the relevancy of ads on Google and other websites; this is called remarketing and can be opted out of through Google’s Ad Settings.

 

Further information

If you have any further questions about how we use cookies please Contact Us